BEI Services gives Dealers a competitive edge in controlling services costs and intergration is directly supported by leading Dealer ERP Systems including  "ICE"

There has never been a way for any copier dealer to effectively compare their performance to those of others servicing the same products. For this reason the service departments are forced to rely on the vendors estimates or work in a vacuum of only knowing their own numbers. Without a valid, statistical comparison most companies rely on what others tell them, not on facts.

BEI Services reporting data is based on their unique ability to compile standardize and apply uniform error-correction to data exported directly from copier dealer's service computers. BEI track every service call that occurs on over 1.2 million copiers every month. Their extensive database allows them to determine average service costs, and then pinpoint for their customers which of their machines are exceeding that average cost.

BEI provide details on where improvements can be made, and the projected savings generated by those improvements. BEI cover all aspects of machine and technician performance, such as model and segment performance, call-backs and hold-for-parts ratios, part-life, copy volume performance, refurbished machine performance and much, much more.

Benchmarking, the KEY improvement

How it Works!

BEI's program targets the very behaviors that get results. We know that the key behaviors are:

› Productivity; doing as many quality calls as possible.
› Efficiency: making sure the calls are done with minimal cost.
› Effectiveness: making sure each call is done right.

This program will pay technicians based on how well they can perform these behaviors. First, we know that a quality call will produce more copies between calls, so BEI measure those copies. Second, the total of those copies will be, in part, determined by how productive the tech is.

Thirdly, we know that not not using the necessary parts will cause machine performance to deteriorate. Conversely, there is also a point where excessive parts usage does nothing to improve performance. So the BEI program will pay technician to make good decisions. Using your company to set benchmarks for parts usage, BEI set realistic targets and pay based on the progress towards those goals.

How Advanced are BEI?

BEI has been in the business of helping companies reduce cost and improve profitability for 15 years. They offer progressive-thinking companies a concrete program of performance benchmarking and technician compensation programs. They have the largest database of standardized service call histories in the world!

Their web site offers customers direct access to their performance and costs associated with the machines they service. In addition, BEI can show you how those same models are performing elsewhere in the world.

 BEI standardization and error correction routines have no equal in our industry, so they can provide you with data that is more accurate than even your own system can provide. Their compensation program is a turnkey incentive plan that, when implemented properly, will improve machine performance, reduce parts usage, improve response times, and reduce or maintain your staffing requirements.

Participation in BEI's  program takes an average of less then 30 minutes a month and can save your staff untold hours of work that could provide you with only a fraction of the information.

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Business Enabled has entered into a formal agreement with BEI Services to represent and support their products, services, and interests in Australia and New Zealand